FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve gathered some of the most common questions we receive to make your shopping experience as smooth and enjoyable as possible. If you have any other queries, feel free to get in touch with us!
1. What kind of products do you offer?
We offer a wide variety of products to help make your home feel cosy and stylish! Our collection includes homeware, women’s wear, kidswear, men’s wear, and comfy throws. Whether you're shopping for your home, your wardrobe, or your little ones, we’ve got something to suit every member of the family.
2. How can I place an order?
Placing an order is simple! Browse through our collections, select the items you'd like to purchase, and add them to your basket. Once you're ready to checkout, just click on the basket icon, review your items, and proceed with payment. We offer secure payment options to ensure your shopping experience is hassle-free.
3. Can I change or cancel my order?
Once an order is placed, we aim to process it as quickly as possible. If you need to make any changes or cancel your order, please contact us as soon as possible at theserenecomfortco@gmail.com We’ll do our best to accommodate your request, but once an order is dispatched, it cannot be altered or cancelled.
4. Do you offer international shipping?
At the moment, we only offer shipping within the UK. However, we are working hard to expand our shipping options in the future, so please keep an eye on our website for any updates.
5. How long will it take for my order to arrive?
We aim to dispatch all orders within 1-3 business days. Delivery times will vary depending on your location, but typically you can expect your order to arrive within 3-7 business days. If you need a more specific time frame, please check our shipping policy for more details.
6. How can I track my order?
Once your order is dispatched, you will receive an email with tracking details so you can monitor its journey. Simply click on the tracking link to see the status of your delivery.
7. Do you accept returns and exchanges?**
Yes, we want you to be completely happy with your purchase! If you’re not satisfied, we offer returns and exchanges within 14 days of receiving your order. Items must be unused, in their original packaging, and in a resellable condition. Please email us at theserenecomfortco@gmail.com
8. How do I know what size to order?**
We provide detailed sizing information on each product page to help you find the perfect fit. If you’re unsure, feel free to contact us and we’ll be happy to assist you with sizing tips.
9. How do I contact customer service?
If you have any questions, concerns, or need assistance, don’t hesitate to reach out to our customer service team at theserenecomfortco@gmail.com, or through our Instagram! We’re here to help and will get back to you as soon as possible.
10. Do you offer gift cards?
Yes! We offer digital gift cards in various amounts, so you can give the gift of comfort and style to your loved ones. Simply visit our Gift Cards page to purchase one.
11. Can I join your mailing list?
Absolutely! Sign up for our newsletter to receive updates on new arrivals, exclusive offers, and family-friendly tips. You can join by entering your email at the bottom of our homepage or during checkout.
If you have any other questions, please don’t hesitate to reach out. We’re always here to help!
Thank you for choosing The Serene Comfort—we’re so glad to have you as part of our family!